Roles
8 roles. Each one a job we recruit and train against.
Not a task list a generalist picks up on the way past. Pick a single specialist to relieve a bottleneck, or a pod that covers an account end to end.
Catalog & listings
Product data, listings and channel-ready copy that keep a catalog accurate and complete.
Product Listing Specialist
Builds accurate, complete, search-ready listings at volume across every channel.
Catalog Manager
Owns catalog structure, data quality and bulk change across the whole assortment.
Ecommerce Content Writer
Writes product titles, bullets and descriptions to each channel's requirements.
Operations & support
The daily running of the account — orders, cases, stock, buyers and reporting.
Marketplace Operations Specialist
Works the account daily — cases, suppressions, compliance and account health.
Customer Support Specialist
Handles buyer messages, returns, escalations and review recovery within SLA.
Inventory & Supply Specialist
Keeps stock accurate, replenishment on time and fulfilment costs under control.
Store Manager
Owns the day-to-day running of a storefront or channel end to end.
Reporting & Analytics Specialist
Builds the weekly numbers your team and your clients actually act on.
Need a related operations role?
These 8 are the roles we staff most often. If you need adjacent ecommerce operations work, describe it and we will tell you honestly whether we can cover it. We do not offer graphic design or marketing services.
Describe the roleWhich of these is your bottleneck?
Tell us where the work is piling up and we will map a team plan against it — one specialist or a pod, with a written cost.
Written scope before you commit · Plans from $600/month