Clear ownership. From day one.
You approve the specialist, see the work, and know who to call. We manage training, quality checks, and continuity around your standards.
Book a discovery callHow it works
A clear path from brief to daily support.
You approve the specialist and see the work during onboarding. Timing depends on role availability; allow four to six weeks if recruitment is needed.
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01Day 1–3
Scope the work
A working session, not a sales call. We map the tasks you want to hand over, the platforms involved, the volume, and the service level you need. You leave with a written scope and a cost.
- ✓Task and platform audit
- ✓Volume and service-level modelling
- ✓Written scope and cost
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02Week 1–2
Match and train
We shortlist from our bench, or recruit against your spec if the fit isn't already in the building. Either way they train on your platforms, your SOPs and your tone before they touch a live account.
- ✓Shortlist with work samples
- ✓Platform and SOP training
- ✓You approve the person
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03Week 3–4
Ramp on live work
Supervised output from day one, reviewed by a team lead before it ships. We start narrow and widen scope as accuracy holds. You see the work, not just a status report.
- ✓Every output reviewed
- ✓Accuracy tracked from day one
- ✓Scope widens on evidence
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04Ongoing
Run and improve
Weekly reporting, a monthly review against the metrics that matter to you, and continuous training as platforms change. Scale the team up or down as your pipeline moves.
- ✓Weekly output reporting
- ✓Monthly performance review
- ✓Scale up or down
The managed team model
You manage the outcome. We manage the team.
Recruitment, supervision, quality control, cover and continuous training. This is the overhead that makes an in-house hire expensive — and it is the thing we are actually selling. You never manage another group of freelancers.
Most outsourcing gives you a person and calls it a service. The person is the easy part. Everything above and below them on this diagram is the difference between capacity that keeps working and a hire that might.
AI tools & automation on every project
Less copy-and-paste. More checked work.
We use AI tools and build small automations for each platform, so repetitive onboarding steps run faster. Automated checks reduce repetitive work. A team lead reviews the output. We apply automations in every project.
Platform-specific automations carry the onboarding process from one step to the next.
Repetitive steps run automatically, so turnaround on routine work is faster.
Automated checks reduce repetitive work. A team lead reviews the output before it ships.
The control chain, on every account
How access and quality stay controlled, end to end.
- 1 · Named access
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- 2 · Documented SOPs
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- 3 · Team lead
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- 4 · Quality review
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- 5 · Named backup
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- 6 · Same-day revocation
One managed office
Everyone works from our managed office — not from home or a coworking desk. Supervision only means something if people are in the room.
Controlled access
Company-managed devices, named accounts only, no personal storage, and same-day credential revocation when someone rolls off an account.
Continuity built in
Redundant power and connectivity, so a local outage is our operational problem rather than a gap in your week.
Documented, not tribal
Every account runs on written SOPs and documented handovers, so knowledge lives in the process rather than in one person's head. Training against those documents is scheduled work, not something people fit in around a backlog.
Quality control
Three gates, not one hopeful handover.
Most outsourcing quality problems are really onboarding problems that nobody caught. Reviewing early and narrowly is cheaper than fixing late and broadly.
Before they start
- Recruited against a written role specification, not a general pool
- Platform training completed before touching a live account
- Your SOPs, tone and standards documented and taught
- You meet and approve the specialist
During ramp-up
- Every output reviewed by a team lead before it ships
- Accuracy tracked from the first day, not the first month
- Scope widens only as accuracy holds
- Weekly written check-in with your team
Steady state
- Continuous sampling rather than a review at renewal
- Monthly performance review against your metrics
- Ongoing platform training as channels change
- Escalation to us before it becomes a problem for you
Access & security
Your client's account, handled properly.
Your specialists will have real permissions in real accounts. Here is exactly how that is controlled.
- ✓Company-managed devices only. No personal laptops, no personal cloud storage.
- ✓Named individual accounts. We will never ask you to share a login.
- ✓Least-privilege access — specialists get the permissions the job needs and no more.
- ✓Same-day credential revocation when a specialist rolls off your account.
- ✓We sign your NDA, and your client's, before access is granted.
- ✓Work happens on our premises, on our network, under supervision.
Coverage
Shifts set against your day, not ours.
We agree working hours and live overlap against your team's day, then document the handover for the remaining hours.
| Shift | Your overlap |
|---|---|
| Europe shift | 08:00–17:00 GMT |
| US East shift | 08:00–17:00 ET |
| US West shift | 08:00–17:00 PT |
Shift patterns are set per engagement. Most teams run a four to six hour live overlap with the client's working day.
Working white-label
Our specialists work in your Slack, your helpdesk and your project tool, using an email address on your domain if you want one. Reports go out with your branding. Your client does not need to know we exist — and most do not.
The bench
Who actually does the work.
Specialists are matched from the bench where the fit exists, and recruited against your specification where it does not. Tenure below is time in ecommerce, not time at a desk.
Marketplace Operations Lead
Case management, suppressed listings, category approvals
Catalog Specialist
Attribute mapping, variant structures, bulk corrections
Customer Support Specialist
Buyer messaging, returns, escalations, review recovery
Reporting Analyst
Weekly reporting packs, margin and velocity tracking
Profiles are anonymised here by design — our people are not a shop window. You meet and approve the actual specialist before they start on your account.
Questions
Questions we get asked before signing.
The scope, working arrangements, and terms to know before you start.
Still unsure? Send a brief and we will reply with a written answer, no call required.
How is this different from hiring a virtual assistant?+
A VA is a person you manage. What we provide is a managed capability. Our specialists are recruited against an ecommerce brief, trained on the platforms before they touch your account, and report to an Ecommercia team lead who reviews their output and owns quality. If someone leaves, we replace them and cover the gap. You brief the work; you do not manage the person.
Are these dedicated people or a shared pool?+
Every plan assigns people who learn your SOPs, tone and catalog. Starter reserves one part-time specialist, Growth reserves one full-time specialist, and Scale reserves a two-specialist pod. Enterprise is built for teams of three or more. Team-lead supervision, quality review and backup coverage sit around that reserved capacity.
What happens if our specialist leaves or goes on holiday?+
Continuity is our problem, not yours. Every engagement has a named backup who is briefed on the account, so leave and sickness are covered without you noticing. If a specialist resigns, we recruit and train a replacement while the backup holds the work.
Will your team work in our timezone?+
Shifts are set against your working hours. Most engagements run a four to six hour live overlap with either UK time or US Eastern, with written handover for the remaining hours. US Pacific coverage is available where the volume justifies a dedicated shift.
Can we work with you under our own brand?+
Yes. Enterprise includes custom white-label delivery for agencies. We agree the client-facing identity, tools, reporting and confidentiality in your scope, then work as an extension of your team.
How do you handle access to our client's accounts?+
Named accounts only — never shared credentials. Work happens on company-managed devices in our office, with no personal storage. Access is revoked the same day a specialist rolls off an account. We will sign your NDA and, where required, your client's.
How quickly can someone start?+
If the profile matches someone already on our bench, typically two weeks from scope to live work. If we need to recruit against your specification, budget four to six weeks. We would rather tell you the honest number than promise a start date we then miss.
What is the minimum commitment?+
Starter, Growth and Scale are monthly rolling with 30 days' notice. Enterprise terms depend on the dedicated capacity and service levels you approve. We do not penalise you for moving to a smaller plan after a peak season.
How is the work quality-checked?+
Output is reviewed by a team lead before it ships during ramp-up, and sampled continuously afterwards. Accuracy is tracked from day one, and scope widens on evidence rather than optimism. You see the work itself, not only a status report.
Do you work with agencies, brands, or both?+
Both. Online stores and brands use us for day-to-day ecommerce support, from one part-time role to a larger team. Agencies use Enterprise for white-label delivery. We match the work to your platforms, product category and available budget.
Which platforms do you actually staff?+
Amazon, Walmart, eBay, Target Plus, Shopify, Etsy, Faire, Wayfair, Perigold, Chairish and 1stDibs. Your scope names the supported channels and the work assigned to each specialist. If your platform is not listed, we will confirm fit before taking on the work.
What does it cost?+
Pricing is published on our pricing page: Starter is $600 for a part-time specialist, Growth is $1,200 for a full-time specialist, Scale is $2,400 for a two-specialist pod, and Enterprise teams are quoted to scope. A fixed-scope Project Sprint starts at $300. Existing clients can approve extra work in prepaid 10-hour blocks at $25 per hour; there is no automatic hourly billing or separate management fee.
Get the daily work off your plate.
Tell us the tasks, channels, and hours you need covered. We will recommend a team and follow up with a written scope and cost.
Written scope before you commit · Plans from $600/month