About
An operations company, not a marketplace.
Ecommercia SMC (Private) Limited has built and managed ecommerce teams from Multan, Pakistan since 2020. We work with agencies and brands in the United States, the United Kingdom and Europe.
Why we exist
Ecommerce operations is a strange kind of work. It is skilled, it is relentless, and almost none of it is visible when it goes well. A catalog that is correct, a case log that is empty, a stock feed that has not overtold — nobody notices any of it. They notice the absence.
That invisibility is why the work gets outsourced badly. It looks like something anyone can do, so it is handed to whoever is cheapest, with no training and no supervision. Then it goes wrong quietly for three months.
We started in 2020on a straightforward premise: recruit for ecommerce specifically, train properly before anyone touches a live account, and put a management layer above the work so that quality is somebody’s actual job. That structure costs more to run than a freelancer marketplace. It is also the only version of this that an agency can safely put its own name on.
We are an operations partner, not a growth agency, and we do not want your client relationship. We will run your advertising day to day — budgets, bids, search terms — but the strategy and the client stay yours. Our clients are frequently agencies who resell our work as their own, and that only works if we are never a competitor.
We are also deliberately not category-agnostic. Our deepest experience is home, rugs and furnishings — the catalog-heavy corner of ecommerce where Wayfair attribute sheets, one-of-a-kind cataloguing and freight classification make generalist help useless. It is the work most providers avoid, which is precisely why we built depth in it.
The question you are actually asking
Working with a Pakistan-based partner.
You are being asked to trust marketplace credentials to a company in another country. That deserves a direct answer, not a testimonial carousel. Here is how it actually works.
A registered company, not a marketplace profile
Ecommercia SMC (Private) Limited is a registered Pakistani private company operating from one office in Multan. You contract with a legal entity, not an individual freelancer, and the registration is verifiable.
Contracts on your paper
We sign your NDA and, where required, your client's, and we work inside your data-processing requirements. After the initial term the engagement is monthly rolling with 30 days' notice — the exit is written into the deal.
Billing in USD, monthly
One monthly retainer per scope, invoiced in USD. No hourly billing, no separate management fee, and no line item you have to ask us to explain.
Credential handling stricter than most in-house teams
Named accounts only — never shared logins. Work happens on company-managed devices in our office with no personal storage, and access is revoked the same day someone rolls off your account.
Continuity is engineered, not promised
One managed office with redundant power and connectivity, a named backup briefed on every account, and documented SOPs so knowledge lives in the process rather than in one person's head.
Your hours, not ours
Shifts are set against US, UK and European working days, with a four to six hour live overlap and written handovers for the rest. You will not be managing a team that is asleep when your marketplace breaks.
Anything here you want in writing before a call — the NDA, the offboarding terms, the notice period — ask and we will send it. None of it is negotiable downward, which is rather the point.
How we operate
Four things we will not trade away.
Every operating decision here is downstream of these. They are also the reasons we occasionally turn work down.
We are accountable for output, not attendance
Hours logged is a metric for companies selling labour. We sell work that is right. That means someone here owns whether it is right, and it is never you.
We would rather lose the deal than oversell
If we do not have real depth in your channel or category, we will say so on the first call. A client who leaves in month three costs everyone more than a deal we never signed.
People work in one place, together
Not a distributed network of contractors. One office, one management structure. Supervision, training and quality control only mean something when people are in the room.
Careers, not seats
Retention is the whole product. Someone who has been here three years knows your account, your client and your standards. That is worth far more than a lower headline rate.
The bench
Who actually does the work.
Specialists are matched from the bench where the fit exists, and recruited against your specification where it does not. Tenure below is time in ecommerce, not time at a desk.
Marketplace Operations Lead
4+ yearsCase management, suppressed listings, category approvals
- Amazon
- Walmart
- Target+
Catalog Specialist
3+ yearsAttribute mapping, variant structures, bulk corrections
- Wayfair
- Perigold
- Chairish
Advertising Specialist
3+ yearsSearch term harvesting, budget pacing, ACoS control
- Amazon Ads
- Walmart Connect
Ecommerce Designer
5+ yearsListing imagery, infographics, lifestyle composites
- A+ Content
- Shopify
- Etsy
Customer Support Specialist
2+ yearsBuyer messaging, returns, escalations, review recovery
- Amazon
- eBay
- Shopify
Reporting Analyst
3+ yearsWeekly reporting packs, margin and velocity tracking
- Multi-channel
Profiles are anonymised here by design — our people are not a shop window. You meet and approve the actual specialist before they start on your account.
Come and see how it runs.
We will walk you through the office, the management structure and the way work is reviewed — on a call, or in person if you are ever in Multan.
No obligation. No rate card until we understand the scope.