Ecommerce support services
Choose the ecommerce work you want to hand over. Plans start at $600/month for one part-time specialist, with management and quality review included.
What we take off your plate
Four ongoing support areas. Start with one defined role, then add specialists when the workload calls for it.
Products are ready, but listings are falling behind.
Starting point: Starter for a defined listing workload; Growth for daily catalog ownership.
Account issues and platform tasks keep interrupting your day.
Starting point: Starter for scheduled channel tasks; Growth for daily ownership of one primary channel.
Buyer messages and return requests need a dependable owner.
Starting point: Starter for an agreed daily window; Growth for a fuller shift. Response targets are scoped to volume.
Routine store updates and order admin are taking your focus.
Starting point: Growth for daily store ownership; Scale to pair store management with another specialist role.
These are service options, not four roles bundled into one plan. Your written scope sets the role, task volume, channels, and working hours. Physical warehousing and fulfilment are not part of these digital support plans.
AI tools & automation on every project
We use AI tools and build small automations for each platform, so repetitive onboarding steps run faster. Automated checks reduce repetitive work. A team lead reviews the output. We apply automations in every project.
Platform-specific automations carry the onboarding process from one step to the next.
Repetitive steps run automatically, so turnaround on routine work is faster.
Automated checks reduce repetitive work. A team lead reviews the output before it ships.
Services meet capacity
Choose a role first, then the weekly capacity it needs. These examples show a possible scope, not guaranteed output volumes.
One part-time listing specialist updates products, corrects attributes, and works an agreed backlog within up to 20 reserved hours per week.
Assign the role to buyer messages and routine return requests during an agreed schedule, with exceptions escalated to you.
One full-time store manager maintains collections, promotions, and order exceptions within up to 40 reserved hours per week.
One full-time marketplace specialist monitors account health, works platform cases, and keeps agreed channel tasks moving.
One specialist owns product data; another handles customer messages and returns. Two full-time roles share up to 80 combined hours per week.
One specialist runs channel operations while another owns routine storefront updates and order exceptions, across up to three agreed active channels.
Three or more specialists with the team lead, channel coverage, and service levels your operation needs, quoted in a written scope.
Reserve a team across client accounts with agreed reporting, confidentiality, and communication under your brand.
Examples are alternatives. One specialist does not cover every service at once. We agree task volumes, response targets, platform access, and working hours before onboarding. Website projects and third-party tools are separate.
What we commit to
Your scope documents ownership, working hours, quality review, and continuity before the engagement starts.
Holiday, sickness and attrition are our problem, not yours. Every engagement has a named backup who already knows the account. If a specialist leaves, we replace them and cover the gap in the meantime.
Every specialist reports to an Ecommercia team lead who reviews output, runs weekly one-to-ones and owns quality. You brief the work. You do not manage the person.
Shifts are set against your working hours, not ours. Most teams run a four to six hour live overlap with US Eastern or UK time, with handover notes for the rest.
Company-managed devices, no personal storage, named accounts only, and same-day credential revocation when someone rolls off. We will sign your NDA and your client's.
Enterprise engagements can include delivery under your brand, in your tools and channels. Client communication, reporting and confidentiality are agreed in the written scope.
Starter, Growth and Scale are monthly rolling. No multi-year lock-in and no penalty for scaling down after a peak season.
Proprietary tool · Owned by Ecommercia
Ecommercia owns a private email marketing system. It sends bulk emails that look handwritten, one person to another, and sends follow-ups automatically at the intervals you set.
Our email marketing team writes the copy and manages the lists. The system handles sending and timing.
Our email marketing expert writes the message in your voice, in the plain style of a personal note.
Each subscriber receives the email addressed to them by name, so it reads one person to another.
The system sends the next email automatically at the intervals you set, with no manual resending.
Illustrative email workflow.
Website design & development
From a new storefront to a rebuild, our development team designs and builds websites on Shopify, WordPress, BigCommerce, and as custom sites from scratch.
Design and development for Shopify storefronts.
Before the project starts
We agree the pages, features, integrations, timeline, and handoff in a written project scope. Website projects are quoted separately from monthly specialist plans.
Agree the pages, store functions, and integrations needed for the build.
Set the delivery schedule and project cost against the agreed requirements.
Document what is delivered and how the finished website is handed over.
Illustrative storefront preview.
Tell us the tasks, channels, and hours you need covered. We will recommend a team and follow up with a written scope and cost.
Written scope before you commit · Plans from $600/month
