Kitchen & housewares
Recovering 340 suppressed listings and a stalled case log
A US marketplace agency inherited an account with months of unworked cases and a third of the catalog invisible. One operations specialist worked it daily for a quarter.
Illustrative example: this engagement is written to show how a team is shaped, what the work involves and how outcomes are reported. Names and figures are representative, not client data. Ask for a live reference on a discovery call.
340
Listings restored
62 → 4 days
Average case age
1 specialist
Working the account daily
The problem
Challenge
- 340 suppressed or stranded listings, many for compliance reasons nobody had diagnosed
- A case log with open items more than sixty days old
- Account health warnings being handled reactively
- No record of what had already been tried
What we did differently
Approach
- 01
Triage before action
Every suppression was categorised by root cause first. Roughly half shared three underlying data faults, which meant three bulk fixes rather than 170 individual corrections.
- 02
Work the case log like a queue
Daily chasing, structured escalation, and a written record of every interaction so a reopened case never restarted from zero.
- 03
Make health monitoring routine
A fixed morning checklist replaced reactive firefighting. Problems surfaced within a day rather than a month.
“I brief the work and someone else owns whether it's right. That's the difference.”
More engagements
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Clearing a 4,200-SKU backlog across Wayfair and Perigold
A UK agency had won a furniture client with a catalog far larger than their delivery team could absorb. Four specialists built the assortment out across two Wayfair banners in eleven weeks.
- Vintage & antique
Cataloguing one-of-a-kind inventory on Chairish and 1stDibs
A vintage furniture dealer could photograph faster than they could list. Two specialists took over cataloguing, attribution and shipping classification entirely.
Tell us what you need to hand over.
A 15-minute working session, not a pitch. We map the tasks, the platforms and the hours, and you leave with a written team plan and a cost — whether or not you go ahead.
No obligation. No rate card until we understand the scope.