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Service 03 · Ecommerce support services

Customer support

Buyer messages and return requests need a dependable owner.

What we take off your plate

A clear owner for every task. The work, kept moving.

Starting pointStarter for an agreed daily window; Growth for a fuller shift. Response targets are scoped to volume.

Illustrative workflow. Work happens in your existing tools.

Your operations deskSample workflow
  1. 01 Answer messages in your brand voice Reviewed
  2. 02 Work return and refund requests under your policy In review
  3. 03 Escalate exceptions and document resolutions Up next
Specialist → Team-lead review → You

Services meet capacity

What could your plan cover?

These examples show a possible scope, not guaranteed output volumes.

Starter

$600/month
One assigned part-time specialist
Cover a customer-support window

Assign the role to buyer messages and routine return requests during an agreed schedule, with exceptions escalated to you.

See Starter details →

Scale

$2,400/month
Two dedicated full-time specialists
Pair catalog and customer support

One specialist owns product data; another handles customer messages and returns. Two full-time roles share up to 80 combined hours per week.

See Scale details →

Examples are alternatives. One specialist does not cover every service at once. We agree task volumes, response targets, platform access, and working hours before onboarding.

Getting started

A clear plan before work begins.

We agree the scope, match the specialist, and start with supervised work. Allow four to six weeks if recruitment is needed.

See working hours, quality checks, and backup →
  1. 01

    Tell us what needs covering

    Share your tasks, channels, and working hours. We reply with questions, then a written scope and cost.

  2. 02

    Meet and approve your specialist

    You approve the person. We agree account access, train on your tools, and document how the work should be done.

  3. 03

    Start with reviewed work

    Your specialist begins with supervised tasks. We review output together before expanding the agreed workload.

Other services

Get the daily work off your plate.

Tell us the tasks, channels, and hours you need covered. We will recommend a team and follow up with a written scope and cost.

Written scope before you commit · Plans from $600/month